[ Windows XP ]
If this error occurs during initial start-up or during installation of new updates, you probably do not have an Administrator profile. You need Administrator permissions to install and to update this software. (right mouse-click the icon and select 'Run As Administrator').


[ Windows Vista-7-8 ]
Start the software from here; Windows START - MCC Pilotlog - MCC Pilotlog Update Installer

If not successful, start the software from the Desktop icon with a right mouse-click and choose 'Run as Administrator'

If you have this error on each start-up of the program, then make sure you are starting the correct application. Right-mouseclick the desktop icon and View the Properties. Make sure you are linking to the mccPILOTLOG.exe, and not to another program like ''mccApp1.exe'' or ''MCC Pilotlog Update Installer.exe''. With the latter selected, your desktop icon will permanently show the UAC blue/yellow shield, this should not be the case.

This problem is caused by a recent update of Windows Live on Windows 7 and 8 with 64-bit computers. Microsoft has posted a fix for this. Do these steps to repair the error :

    1. Download this win32key.zip file (only for Windows 7 and 8 with 64-bit !)
    2. Unzip the file on your desktop
    3. Double-click the file to repair the registry (you will be prompted by the UAC for administrator rights - Allow)

[ Windows XP ]
If this error occurs during initial start-up or during installation of new updates, you probably do not have an Administrator profile. You need Administrator permissions to install and to update this software. (right mouse-click the icon and select 'Run As Administrator').


[ Windows Vista-7-8 ]
Start the software from here; Windows START - MCC Pilotlog - MCC Pilotlog Update Installer

If not successful, start the software from the Desktop icon with a right mouse-click and choose 'Run as Administrator'

If you have this error on each start-up of the program, then make sure you are starting the correct application. Right-mouseclick the desktop icon and View the Properties. Make sure you are linking to the mccPILOTLOG.exe, and not to another program like ''mccApp1.exe'' or ''MCC Pilotlog Update Installer.exe''. With the latter selected, your desktop icon will permanently show the UAC blue/yellow shield, this should not be the case.

Printing :  If this error occurs when printing documents, then run this MCC Tools Fix Installer OCX, select Box 4 and press Fix

Your web-browser may block this file, you need to accept it - you require Administrator rights to run this Tool

AIMS :  If this error occurs when downloading data from AIMS, then you need to modify your Security Settings for the Internet Explorer (even if you never use IE), as follows :"
Internet Explorer - Tools - Internet Options - Advanced - Security : The checkbox "Do not save encrypted pages to disk" may NOT be selected.

Write down the name of the OCX component that causes trouble.  Run the MCC Tools Fix Installer OCX

Your web-browser may block this file, you need to accept it - you require Administrator rights to run this Tool

Select the box(es) that contain the component name(s) and press the Fix key.

If the problem persists with the same OCX, the following guidelines may help :

[ Windows 2000-XP ]
You may need to download the following VBScript file from the Microsoft website.

[ Windows Vista-7-8 ]
From the START button, enter the following command into the prompt  regsvr32.exe ____.ocx /u and press the enter-key.  e.g. regsvr32.exe mccframe.ocx /u

If this errors appears when printing documents, selected another printer.

The software requires the default printer to be a regular paper printer, not a PDF or XPS writer. There must be at least 1 printer driver installed. Free download any HP or Brother printer from the internet, even if you do not physically have this printer connected.

If you get Run-time error '429' after downloading a new update, then do the following steps :

        [ Windows XP ]
        Make a screenshot and send the screenshot to the Helpdesk for investigation

        [ Windows Vista-7-8 ]
        Launch the software from the Windows START menu, click the MCC Pilotlog Update Installer

If you get Run-time error '429' after initial installation of this software, then do the following steps :


        [ Windows XP ]

        1) Click on Windows START and then on Run

        2) Drop the following command in the Run prompt and press Enter :

                regsvr32 c:\windows\system32\scrrun.dll

        3) Repeat same steps for the following command :

                regsvr32 /i c:\windows\system32\scrrun.dll


        [ Windows Vista-7-8 ]
        Launch the desktop icon with right-mouse click and Run as Administrator

This error indicates an error at the printer (such as out-of paper) or the (network-) connection to the printer. Make sure to download the latest Windows Printer Driver for your printer.
Remove and re-install the latest printer driver. See above at error 380 for additional printer info.

If the error shows on Start-up, displaying a long error with "FROM ((((FLIGHT...." :  The software requires a minimum screen width of 1024 pixels. If you have moved the Windows Task bar to the left or right side of the screen, the available workspace is less and you may have to move it back to the bottom.

The installer requires access to the Temporary folder in order to deploy itself. Your profile does not have permission to this folder...

Do the following steps :

    1. Open the File Explorer or 'My Computer'

    2. Copy and paste this on your address bar: C:\Users\%username%\AppData\Local

    3. Right-click the Temp folder and select Properties - Click on the Security tab

    4. Click Edit below the the list - Click Add   ( View screenshot )

    5. Type in the Windows Username you have given or the e-mail address if you associated your account with your Microsoft account. Click OK.

    6. Select the added account from the list and tick 'full control' box under 'Permissions for USERNAME'

    7. Click OK to save the changes, and click OK once again to close the Properties

The installer does not allow you to select the location during the installation process. However, you can move the application to another location after the installation is complete.

[ Windows 2000-XP ]
- Move the entire application from the default location C:\Program Files\MCC Pilotlog to any other location.
- Update the desktop links

[ Windows Vista-7-8 ]
- The application is stored in 2 locations. The start-up part (splash screen) is located in C:\Program Files\MCC Pilotlog. You should not move this part, this location is default Windows.

- The main application (with the database) is located in C:\Users\%username%\AppData\Roaming\MCC Pilotlog   (you can copy/paste this link straight into the windows explorer bar)     You can move this part to any other location.

e.g. To store the application in the D:\All My Apps location, you move the entire MCC Pilotlog directory from the users location to the new location.

After that, add the new location as a comment to the desktop target link ! Right-click on the desktop shortcut, view properties and add the location to the target, as follows :

''C:\Program Files\MCC Pilotlog\mccPILOTLOG.exe'' D:\All My Apps\MCC Pilotlog

Follow the steps laid down in Q21, but instead of moving the entire folder structure, you need to duplicate the entire folder structure. Duplicate also the desktop icon, each with its own dedicated directory.

Except for FREE and PRO installations, each pilot must have its own user license. Using a common license key, will corrupt mccCloud synchronization (database backup and mobile phone sync). So, you can use a single PRO license, but never a common ENT license.

On the OLD computer :

1-  Make sure the software is updated with the latest revision. Go to the Tools - Helpdesk page and press the ''Re-Install Last Update'' button.

2-  If this computer is linked to mccCloud, then go to the Sync page and Sync the computer.

3-  Go to the Tools - Transfer application to another PC page and follow the guidelines to copy the files from your old computer to a removable drive

On the NEW computer :

1-  Download and run the     installation program [ Windows 2000-XP ]    -    installation program [ Windows Vista-7-8 ] .

2-  When the installation is complete, the application is started. The latest update is automatically downloaded a few seconds after closing the Welcome screen.

3-  When download is completed, restart the software to install the update. [ Windows Vista-7-8 ] You may have to start from Windows START - MCC Pilotlog - MCC Pilotlog Update Installer to force the update.

4-  Go to the About page and compare the ''Build'' date with the OLD computer. If different, then press the ''Re-Install Last Update'' button on the Tools - Helpdesk page.

5-  If you have purchased the PRO or the ENT user license, then go to the Tools - Upgrade to PRO/ENT Edition page and enter your license key.

6-  Go to the Tools - Transfer application to another PC page and follow the guidelines to copy the files from the removable drive to your new computer

7-  If the OLD computer was/is linked to mccCloud, and you want to re-use its Sync ID on this new computer, then enter the following command in the Run Action box on the Tools - Helpdesk page and press Execute :   CID=X , where X is the Sync Number used by the old computer, e.g. CID=1

     If the OLD computer was/is linked to mccCloud, and you to do not want use the same Sync ID on this new computer, then simply add the new computer to the cloud list on the Settings - Mobile PC Sync page.

We receive this call every day ! Hopefuly you have used the backup features, offered by the software to all users.

ENT users are safe, they have automatic backup of the database to mccCloud. If you are an ENT user and you did not make any pilot pictures and no endorsements signatures, you can skip the ''crashed computer'' steps and continue straight with ''new computer'' ;

On the CRASHED computer :

1-  Try to recover the ''Database'' and the ''Pictures'' directory from the crashed hard disk, located here :

     [ Windows 2000-XP ]
          C:\Program Files\MCC Pilotlog
     [ Windows Vista-7-8 ]
          C:\Users\%username%\AppData\Roaming\MCC Pilotlog     (you can copy/paste these links straight into the windows explorer bar)

On the NEW computer :

1-  Download and run the     installation program [ Windows 2000-XP ]    -    installation program [ Windows Vista-7-8 ] .

2-  When the installation is complete, the application is started. The latest update is automatically downloaded a few seconds after closing the Welcome screen.

3-  When download is completed, restart the software to install the update. [ Windows Vista-7-8 ] You may have to start from Windows START - MCC Pilotlog - MCC Pilotlog Update Installer to force the update.

4-  If you have purchased the PRO or the ENT user license, then go to the Tools - Upgrade to PRO/ENT Edition page and enter your license key.

5-  Drop (overwrite) the directories recovered from the crashed computer over the same directories on the new computer. When you transition from Windows XP to the newer Windows 7 or 8, be aware of the different location of the software (see above).   ENT users that have their backup on mccCloud can simply go to the Tools - Backup page and Retrieve their backup from the cloud.

6-  If the crashed computer was linked to mccCloud, and you want to re-use its Sync ID on this new computer, then enter the following command in the Run Action box on the Tools - Helpdesk page and press Execute :   CID=X , where X is the Sync Number used by the old computer, e.g. CID=1

     If the crashed computer was linked to mccCloud, and you to do not want use the same Sync ID on this new computer, then simply add the new computer to the cloud list on the Settings - Mobile PC Sync page.

With the Entreprise (ENT) edition, you can run mccPILOTLOG on 9 devices simultaneously, in any combination (PC, Mac OS, iPhone/iPad, Android, Blackberry, Windows Phone, Fire Kindle). Each device runs its own local database, allowing you to run the application while off-line. Any change made to a record in the local database is automatically synchronized to all other databases on the other devices through mccCloud Sync.

However, when you add a new device to your list, the database is empty and requires a little help from your side to get loaded.

To load the database of any mobile device, use the Reset Mobile Database function on the Sync page of PC / Mac OS program. Read the Mobile User Guide for additional information.

To load the database of a newly added computer, follow these guidelines :

On the FIRST computer :

1-  Make sure the software is updated with the latest revision. Go to the Tools - Helpdesk page and press the ''Re-Install Last Update'' button.

2-  Make sure the computer is added to the mccCloud device list. Go to the Settings - PC Mobile Sync page and add the computer to the list.

3-  Go to the Tools - Backup page and press the yellow cloud image to force a backup to mccCloud.

On the NEW computer :

1-  Download and run the     installation program [ Windows 2000-XP ]    -    installation program [ Windows Vista-7-8 ] .

2-  When the installation is complete, the application is started. The latest update is automatically downloaded a few seconds after closing the Welcome screen.

3-  When download is completed, restart the software to install the update. [ Windows Vista-7-8 ] You may have to start from Windows START - MCC Pilotlog - MCC Pilotlog Update Installer to force the update.

4-  Go to the About page and compare the ''Build'' date with the FIRST computer. If different, then press the ''Re-Install Last Update'' button on the Tools - Helpdesk page.

5-  Go to the Tools - Upgrade to PRO/ENT Edition page and enter your Entreprise (ENT) license key.

6-  Add this computer to the mccCloud device list on the Settings - PC Mobile Sync page.

7-  Go to the Tools - Backup page and Restore the latest Backup from mccCloud. (*)

   (*) Some users on Windows 8.1 reported issues with limited user rights. Restart the software from the Desktop icon and Run as Administrator. Notice that when you close the application, the software will upload an empty database to mccCloud and overwrite the previous backup. You may therefore have to repeat step 3 on the FIRST computer.

Both computers now have the same database. Any change made on any computer will automatically be synched to the other computer(s) and mobile device(s).