Frequently asked questions
This page covers a couple of questions regarding your software user license and the transfer to the new logbook :
We are not shutting down mccPILOTLOG. The logbook program remains available in its current version. We keep all cloud servers behind this application running.
We decided to no longer update mccPILOTLOG for the following reasons :
- mccPILOTLOG is built on 32-bit software technology, which does not meet today’s security protocols and performance
- after 2,600 updates and fixes, it was time to start-over from zero and build a more intuitive logbook, based on 10 years experience, and using new tools
CrewLounge PILOTLOG replaces mccPILOTLOG. This is not just a major software update! CrewLounge PILOTLOG is a completely new application!
There are actually more than 500 big and small changes. These changes may go unnoticed, as we decided to keep the UI interface identical. Major changes include new tools, new security protocols for data synchronization, and more intuitive logic.
The most important change is data storage and synchronization. The database is now stored in the cloud, each device can now run the logbook by itself. You still require the desktop application for advanced database querying and for printing functions. We are slowly moving those functions to the cloud, making the desktop redundant in the future (Version 6).
Major differences between mccPILOTLOG and CrewLounge PILOTLOG are listed in this blog. It’s worth reading the article!
Your lifetime license for mccPILOTLOG remains valid ! You can continue to using mccPILOTLOG as long as you want. We do not shutdown the application, we do not terminate support.
mccPILOTLOG continues to run “as is” in its last Version. We do no longer release new updates.
External changes (such as the airline crew portal, or the operating system on your desktop or mobile) may eventually render the application unusable. We cannot be held responsible for that.
The new logbook CrewLounge PILOTLOG is subscription based. You can migrate your lifetime license for mccPILOTLOG to CrewLounge PILOTLOG and be excluded from subscriptions. Read more about the “grandfathering” program on the CrewLounge website (read here).
Some customers expressed their concern or disappointment, after our announcement that mccPILOTLOG is not further updated :
We ask for a one-time contribution to migrate your lifetime license from mccPILOTLOG to the new CrewLounge AERO suite. The contribution is less then what you pay for a 1 year subscription with the competition! We believe this is very reasonable, taking into account all expenses to run this service.
With CrewLounge AERO we change our business model from one-time payments to a subscription-based revenues. This is a major decision, after being in service for 10 years. Once on subscriptions, we cannot change to another payment model, so there will be no reason to charge again.
The new business model guarantees the long term existence of your logbook. And that’s what we both have in common!
The new logbook is subscription based. However, all pilots using mccPILOTLOG can migrate to the new logbook and be exempted from subscriptions!
Read more about the grandfathering program on the CrewLounge AERO website (read here).
We do not terminate your license. Your user license for mccPILOTLOG remains valid for lifetime.
We do not break the contractual agreement with you. The terms and conditions (view here) of mccPILOTLOG clearly state that we may stop all services at any time, without reason, and without prior notice. Actually, we are not stopping “all services”. We do not shutdown the software and we continue to providing you with helpdesk support, just as before. The only service that we stop is “releasing new updates”.
The decision to stop updating mccPILOTLOG was announced end of 2018. We continued to releasing software updates until early 2020.
There is no reason for a refund, since we do not break the contractual agreement with you.
Similar to any other software (installation CD) or digital media (music, movies) that you purchase, you hold a lifetime license for these products, you can continue to use these products for as long as you want, but you cannot ask for a refund.
We certainly do not want to hide behind a No Refund policy and turn our back on you! That’s why we have setup the grandfathering program. You can migrate your lifetime license from mccPILOTLOG to the new logbook for a reasonable fee. The one-time fee that we charge for migrating your lifetime license is less than the annual subscription fee of our competitors…
Some of you are upset, because you have paid for a software that is no longer updated. We understand your disappointment. But we also ask you to put things into perspective :
This logbook may look like “a simple app”, but it consists of hundreds of thousands of software code lines. Many other logbooks are apps written by a single pilot during free-time. They come… and go. We are a solid company, offering software services for the past 25 years.
Your logbook connects with cloud servers in 4 different continents so that your database is synchronizing as fast as possible. We continuously invest in cloud security and privacy protection, to ensure that your data is safe.
We operate from 3 offices in different continents, as to offer you wide support hours. A team of 30 full-time developers and support agents is working 7 days a week to support your logbook!
Just calculate the monthly cost (30 salaries, 3 offices, cloud servers, 24/7 service), and you’ll understand that we are not greedy at all. We are just trying to offer you the best possible service. That service comes with a cost, no software service is free (except social media, at the price of giving away your privacy and looking at ads).
Divide the price you have paid for mccPILOTLOG by the number of years that you are using the logbook. Please compare that with the pricing of the competition. We believe the price you pay for our services, is very honest, and not disgraceful.