Frequently Asked Questions

Is this logbook software really FREE ? Yes, the Standard Edition of mccPILOTLOG is totally free. You can log an unlimited number of records and your entries do not expire with time ! Free users are entitled to Helpdesk support whenever required.
Do I get support from the Helpdesk as a free user ? We take pride in delivering an excellent service to all pilots using mccPILOTLOG logbook software, whether you are a STD (free), PRO or ENT / ENT+ user. Whenever you need support, contact the Helpdesk for assistance ! Our Helpdesk is available 24 / 7. All questions are handled in the order they are received.
I want to run mccPILOTLOG on 2 computers, do I need to purchase 2 licenses ? The license key is issued and linked to your personal name. You cannot share your license key with other pilots, including your partner, should both of you be a pilot. However, a single license key can be used on multiple devices. You do NOT need to pay twice.

While this is also valid for the PRO Edition, you must keep in mind that the databases do not synchronize. Changes on one computer will not show on the other computer !
You need an ENT license to automatically synchronize multiple devices.
My partner and I are both pilots. Can we run mccPILOTLOG on the same computer ? Yes, you can run a double installation of mccPILOTLOG on a single desktop / laptop. Guidelines for double installation are listed on the mccSUPPORT page.

Each pilot must use its own PRO or ENT license key ! Using a common key for both pilots will corrupt the database ! While you can install 2 accounts on the same computer, this is not possible for the mobile app on the phone and tablet !
I want a refund ?! Sorry, software is a virtual product that cannot be refunded, similar to online music and movies. As mentioned on the Order page, we strongly recommend to first install and test the free software on the desktop and the mobile, prior to purchasing any of the paid products.

You are also entitled to Helpdesk support with the free version. So, you get a perfect idea of what mccPILOTLOG stands for, before you buy this software. As such, we believe there cannot be any reason for a refund after purchase.
I encounter issues with the software installation A number of errors is listed on the mccSUPPORT page. Should you not find the answer there, contact the Helpdesk.
Does this software run any background process that slows down my computer ? Negative, mccPILOTLOG does NOT run any resident background process for synchronisation or software updates.
The software searches for new updates a few seconds after you launch the application. When a new update is found, a message is displayed in the right upper corner of the Home page.

New updates are downloaded with a single mouse-click and install itself on the next start of the application. You do not need to reboot the computer.

mccCloud synchronisation does not run in the background either. The desktop application only connects to mccCloud when the app is running.
How do I transfer mccPILOTLOG to another computer ?
Refer to the mccSUPPORT page.
Can I import my database from another logbook software ? mccPILOTLOG imports data from more than 40 other electronic logbook applications. The Import Wizard is available in all editions of mccPILOTLOG, also in the free STD Edition.

Continue reading here.

If you have been using your self-made logbook as Excel Sheet, our Helpdesk will convert that too. If you prefer to convert the file yourself (always better and faster :o), review the table listed below the video tutorial in this mccSUPPORT solution.
How to log previous experience time ? The following solution on mccSUPPORT shows different options to log previous experience with mccPILOTLOG.
How to log simulator time ? The following solution on mccSUPPORT explains how to log simulator time with mccPILOTLOG.
How to sync with the mobile phone ? These solutions on mccSUPPORT explain how to setup mccPILOTLOG for cloud synchronization.
How to register endorsement signatures ? The following solution on mccSUPPORT explains how to register signatures with mccPILOTLOG.
Is mccPILOTLOG accepted by the Authorities ? Each country individually defines the format how pilots must log and report their flying experience.
Some authorities allow pilots to record their flying experience only in the state's officialn publication. Most authorities also accept other paper formats, such as logbooks made by Jeppesen and ASA. Only a handful of aviation administrations allow pilots to proove their flying experience with a loose-leaf printed bundle or an electronic PDF report. mccPILOTLOG comes with a wide range of official state formats and other more popular publications. If your country is not listed, contact the Helpdesk to have it added.

mccPILOTLOG does not intend to - and should not be used to - reproduce logbooks from Jeppesen, ASA or other publishers. You must always buy the original paper logbook and use mccPILOTLOG to print self-adhesive labels that fit in these logbooks ! View demo

If your administration accepts loose-leaf printed logbooks, you can print your logbook straight from mccPILOTLOG. If your authority accepts an electronic version, you can generate a PDF signed-off with your own handwritten signature and all endorsement signatures that you have captured with your mobile phone !
Can you scan and import my handwritten logbook ? mccPILOTLOG offers various methods to log your previous flying experience in the database.

- You can log totals per aircraft model, like 200 hours on Cessna 172 and 1400 hours on Airbus 320. Check Video VT09 ''Previous Experience'' on the Video Tutorials page for additional information.

- You can import data from more than 40 other electronic pilot logbook applications, or from your self made Excel Sheet. Continue reading here.

- We do not offer any scanning or typewriting services. There are other companies that specialize in OCR (Optical Character Recognition) and type-writing services for pilots. The results of OCR are fair to poor, depending on the quality of the scanned images, the color of ink that was used and the readability of your handwriting. We have listed some companies on the Binders & Scanning page.
Where can I buy labels to print my logbook ? You can purchase self-adhsive labels from most Office Supply stores. Search the internet for ' 1 label per sheet ' or ' 2 labels per sheet ' to find a nearby store or an online shop.

We can ship labels to you (15 EUR for a box with 100 sheets), but the shipping cost may exceed the value of the labels... Contact the Helpdesk for a quote.
I paid for mccPILOTLOG, do I have to pay again ? We have your question covered on our new website. Continue reading here.
Why would I switch from mccPILOTLOG to CrewLounge PILOTLOG ? We have your question covered on our new website. Continue reading here.
How can I grandfather my license from mccPILOTLOG to CrewLounge PILOTLOG ? We have your question covered on our new website. Continue reading here.
How do I transfer my database from mccPILOTLOG to CrewLounge PILOTLOG ? We have your question covered on our new solution pages. Continue reading here.