Installation & Update Errors


mccPILOTLOG  runs on a wide range of platforms (Windows 32-bit and 64-bit, Mac OS, Linux), with different Service Packs, with different regional settings (decimals, comma's,...) and different language settings (UK, German, Japanese, Latin-America,...). As a result, you may encounter a run time error while the application runs fine on other computers.

mccPILOTLOG  contains more than 57.000 lines of source code, and we are adding more functions every day. We are pilots and humans, so we make mistakes. Although thoroughly tested, a bug can still occur, resulting in a Run Time Error.

Do NOT re-install the software to fix a Run Time Error, even if you can no longer start the software !


Here is a list of common errors and their fixes. Contact the Help Desk whenever you require additional support ! Your feedback is highly appreciated ! Please accept our apologies for any inconveniences.


''Run Time Error 48 :   Error Loading DLL''

 

This problem is caused by a recent update of Windows Live on Windows 7 64-bit computers. Microsoft has posted a fix for this. Do these steps to repair the error :

    1. Download this win32key.zip file (only for Windows 7 64-bit !)
    2. Unzip the file on your desktop
    3. Double-click the file to repair the registry (you will be prompted by the UAC for administrator rights - Allow)



''BW ZipCompress OCX-3.0.99''
''Run Time Error 75 -  path/file error''
''Runtime error 53 - File not found''
''Runtime error 59999  ''

 

[ Windows XP ]
If this error occurs during initial start-up or during installation of new updates, you probably do not have an Administrator profile. You need Administrator permissions to install and to update this software. (right mouse-click the icon and select 'Run As Administrator').


[ Windows Vista-7 ]
Start the software from here; Windows START - MCC Pilotlog Update Installer

Contact Help Desk for further support.



''Run Time Error 75 :  path/file error''
''Run Time Error 76 :  path not found''

 

If you get this error during initial start-up on a [ Windows Vista-7 ] computer, just start the software from here; Windows START - MCC Pilotlog Update Installer

The software cannot find the specified folder. For example, the back-up destination directory does not exist or cannot be accessed. Or, the Airline Interface or Excel Import Wizard are set to an invalid directory.  Click the associated {Browse} key and select another folder.
     

e.g. Run Time Error 76 - Automatic Back-Up :  Go to the Tools page, press the {Browse} key and select a valid destination folder for your back-up.
 


If this error occurs when you launch the software for the first time after inital installation, one of the required subfolders may be missing in the application directory. The application directory should contain all these subfolders ;
     

- open Windows Explorer
- browse to the application directory, located here :
     [ Windows 2000-XP ]
          C:\Program Files\MCC Pilotlog
     [ Windows Vista-7 ]
          C:\Users\%username%\AppData\Roaming\MCC Pilotlog     (you can copy/paste these links straight into the windows explorer bar)

If one of the subfolders is missing, you can create it manually. If this does not solve your problem, contact the Help Desk for support.

        e.g. Run Time Error 76 - file arial.ttf :  The Arial Font could not be copied into the Fonts subfolder, the Fonts subfolder is missing. Open the Explorer and create the Fonts subfolder as shown here, or on [ Windows 2000-XP ] run this MCC Tools Fix 1.




''Run Time Error 91 :   Object Variable or Width Block Variable not set''  when printing documents

 

Run this MCC Tools Fix Installer OCX, select Box 4 and press Fix

Your web-browser may block this file, you need to accept it - you require Administrator rights to run this Tool



''Run Time Error 339 :   component _____.ocx or one of its dependencies not correctly registered''

 

Write down the name of the OCX component that causes trouble.  Run the MCC Tools Fix Installer OCX

Your web-browser may block this file, you need to accept it - you require Administrator rights to run this Tool

Select the box(es) that contain the component name(s) and press the Fix key.

If the problem persists with the same OCX, the following guidelines may help :

[ Windows 2000-XP ]
You may need to download the following VBScript file from the Microsoft website.

[ Windows Vista-7 ]
From the START button, enter the following command into the prompt  regsvr32.exe ____.ocx /u and press the enter-key.  e.g. regsvr32.exe mccframe.ocx /u



''Run Time Error 429 :   ActiveX component can't create object''
''Run-time error '-2147221231 (80040111)' :   Automation Error  -  ClassFactory cannot supply requested class''

 

[ Windows Vista-7 ]
If you get Run-time error '429' after downloading a new update, you need to launch the software from the Windows START menu, click the MCC Pilotlog Update Installer !

     

 

If the problem occurs when you launch the software for the first time after initial installation, run this MCC Tools Fix Installer ActiveX  (your web-browser may block this file, you need to accept it - you need Administrator rights to run this Tool)

 


[ Windows 2000-XP ]
If this error occurs during initial start-up or during installation of new updates, , run this MCC Tools Fix Installer ActiveX  (your web-browser may block this file, you need to accept it - you need Administrator rights to run this Tool)

If the problem persists, you may need to download the following VBScript file from the Microsoft website.


''Run Time Error 482 :   Printer Error'' when I print Graph Charts.

 

This error indicates an error at the printer (such as out-of paper) or the (network-) connection to the printer. Make sure to download the latest Windows Printer Driver for your printer. Remove and re-install the latest printer driver.



Update Error 519 :

 

Download this file ATIS WX and save the file into the Support folder of the application. Do NOT unzip the zip-file.

The Support folder is default located here :

[ Windows 2000-XP ]
      C:\Program Files\MCC Pilotlog\Support
[ Windows Vista-7 ]
     C:\Users\%username%\AppData\Roaming\MCC Pilotlog\Support
(you can copy/paste these links straight into the windows explorer bar)

''Run Time Error 3078 :   cannot find input table mobPictures'' during iPhone/Android sync

 

Run this MCC Tools Fix 3078  (your web-browser or anti-virus may block this file, you need to accept it)




The yellow box is not aligned with the menu bar

 

The software is developped for a 96 dpi screen resolution. The problem can be fixed by running our software in 96 dpi.
Go to Windows Screen settings and select 100% or 150%. Do not select 125%.

We will try to make our displays compatible with high resolution monitors.



Other Fixes - ''An error occurred while updating the database to Version ..''

 

This error may occur after downloading a new update. Contact the Help Desk immediately ! Please e-mail a win-zipped copy of your database to the Help Desk for investigation. The pilotlogbook.mdb database is default located here :

[ Windows 2000-XP ]
     C:\Program Files\MCC Pilotlog\Database
[ Windows Vista-7 ]
     C:\Users\%username%\AppData\Roaming\MCC Pilotlog\Database
(you can copy/paste these links straight into the windows explorer bar)




Others



I want to install the software on my D:\ drive, but the installer does not allow me to select another location.

 

The installer does not allow you to select the location during the installation process. However, you can move the application to another location after the installation is complete.

[ Windows 2000-XP ]
- Move the entire application from the default location C:\Program Files\MCC Pilotlog to any other location.
- Update the desktop links

[ Windows Vista-7 ]
- The application is stored in 2 locations. The start-up part (splash screen) is located in C:\Program Files\MCC Pilotlog. You should not move this part, this location is default Windows.

- The main application (with the database) is located in C:\Users\%username%\AppData\Roaming\MCC Pilotlog   (you can copy/paste this link straight into the windows explorer bar)     You can move this part to any other location.

e.g. To store the application in the D:\All My Apps location, you move the entire MCC Pilotlog directory from the users location to the new location.

After that, add the new location as a comment to the desktop target link ! Right-click on the desktop shortcut, view properties and add the location to the target, as follows :

''C:\Program Files\MCC Pilotlog\mccPILOTLOG.exe'' D:\All My Apps\MCC Pilotlog



How do I transfer mccPILOTLOG to another computer ?

 

1-  On the old computer, make sure to update your software to the latest edition. This is to guarantee a smooth transition for the database.

2-  On the new computer, download and run the software installation program :
              [ Windows 2000-XP ]    installation program
              [ Windows Vista-7 ]    installation program

3-  Start the application on the new computer. The latest version will be downloaded automatically.

4-  If you have purchased the PRO/ENT Edition, go to the Tools page and enter the user license key that you have received by e-mail. If your PRO License Key got lost, contact the Help Desk.

5-  From the old computer, collect the entire Database sub-folder, default located here :
     [ Windows 2000-XP ]
          C:\Program Files\MCC Pilotlog
     [ Windows Vista-7 ]
          C:\Users\%username%\AppData\Roaming\MCC Pilotlog     (you can copy/paste these links straight into the windows explorer bar)

6-  Paste this folder into the mccPILOTLOG directory on the new computer, replacing the newly installed Database folder.

7-  Repeat Step 5+6 for the Pictures subfolder if you have made webcam pictures of your fellow pilots.